Please try to pick up your item within 7 days of purchase, or email us at to make other arrangements. Please Note: In some cases, orders will not be permitted to be picked up without the card holder being present, we will let you know if this is the case. They will then be required in store to present their photo ID and sign for the order. If you wish to have somebody else pick up your order you are welcome to do so, simply send us an email stating the first and last name of the individual. You will then be asked to sign for your order, and you will be on your way! You will be required to present the online order confirmation (either printed out or on a smartphone), your payment method, as well as 1 piece of government issued photo identification. When picking up your order simply head to our Sales Counter. Payments for these orders are processed immediately and when your product has arrived you will be contacted via your provided email address to let you know your order is ready for pick-up.

Please note that pre-ordered items can take up to four weeks before being available for pick-up (availability dates are shown on each pre-order item).

We are happy to try and accommodate quicker pickup times if you would kindly email us at to confirm the order and an agreed to timeline prior to picking it up.

You will be notified by phone and email as soon as you order is available for pick up. Please note that all of the inventory displayed on our website is a combination of inventory from all of our locations, so some items may have to be transferred between locations to accommodate for pick up which can take 1-2 business days. All orders placed will be available for Pick Up that same day subject to in-stock availability at the selected location for pick up.

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